Need help setting up your string lights or troubleshooting an issue? Our support guides cover the most common questions for all four product types. If you can't find what you need, reach out to us directly at support@luslogpro.com.
1. Battery Lights — Setup & Troubleshooting
Having issues with your portable Battery Lights? Try these simple steps:
- Use fresh AA alkaline batteries: Avoid mixing old and new batteries — this is the most common cause of dimming or flickering. Replace all batteries at the same time.
- Check the battery box switch: Make sure the switch is fully in the ON position. Some models have an automated timer mode — hold the button for 3 seconds to switch between modes.
- Outdoor use: Keep the battery box sheltered from direct heavy rain. The delicate wire strands are weather-resistant but the battery compartment should stay dry.
2. Usb Lights — Power & Brightness Issues
If your extended-scale Usb Lights appear dim or won't turn on:
- Use a 5V/1A or higher USB source: Plug into a reliable phone charger, laptop USB port, or power bank. Underpowered ports can cause voltage drops and tip dimming on longer strands.
- Try a different USB port or charger: If lights are dim, the power source may be insufficient. A standard 5W phone charger works reliably for most lengths.
- Power bank for outdoor use: Keep your power bank fully charged — a low power bank will cause brightness to drop gradually over time.
3. RGB Lights & Curtain Lights — App Connection
If your mobile device can't find or connect to your interactive RGB Lights or cascading vertical Curtain Lights:
- Toggle Bluetooth off and back on: This refreshes the wireless connection and clears cached device lists. Stay within 10–15 meters (33–50 feet) of the lights.
- Allow location permissions: iOS and Android operating systems require location access for secure Bluetooth device discovery. Enable this in your phone's app settings for the LED controller app.
- Hard reset the lights: Unplug the USB power terminal for 10 seconds, then plug back in. The addressable microchip will restart in pairing mode and should appear in the app immediately.
✦ Order Tracking & Delivery Support
All orders over $50 USD ship free with global tracked shipping. Your tracking number will be sent by email within 2–3 business days of your order. If you haven't received your tracking info or need a delivery update, email us at support@luslogpro.com with your order number and we'll get back to you within 24–48 hours.