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Last Updated: June 2026  |  Luslogpro / Ganzhou Xuantou Technology Co., Ltd.

We stand behind every Luslogpro string light. If something isn't right, we make it right — fast.

30-Day Money-Back Guarantee

Not satisfied for any reason? Contact us within 30 days of delivery for a full refund or free replacement. No restocking fees. No hassle.

90-Day Quality Warranty

All Luslogpro string lights carry a 90-day manufacturing defect warranty. If your lights fail due to a product defect within 90 days, we ship a free replacement — no return required.

What We Cover

• Item arrived damaged or defective
• Item stopped working within the warranty period
• Item does not match the product description
• Change of mind — within 30-day window, unused condition

What We Don't Cover

• Damage from misuse, improper installation, or physical impact
• Returns requested after 30 days without prior authorization
• Items without original packaging (change-of-mind returns only)

How to Start a Return

1. Email info@luslogpro.com with your order number
2. Describe the issue and attach a photo or short video
3. We respond within 24 hours on business days
4. Refund or replacement arranged immediately upon approval

Refunds are processed within 3–5 business days to your original payment method.